Passion, Inspiration, Innovation, Authenticity, Memorable Experiences and Enduring Connections. What do all of these terms have in common? They are Valicom’s values that our employees live and practice every day and that leadership communicates to staff on a regular basis. Through these values, we have developed a world-class culture and a highly satisfied telecom expense management client base.
Passion for operational excellence abounds as our staff works toward reducing business costs for our clients. Inspiration shows up as our teams use best practices to perform telecom audits and manage telecom expenses. Innovation is exhibited through a combination of 20 years of intellectual property and leading edge technology to create automated workflows, telecom auditing routines and telecom expense tracking mechanisms in the development of Clearview, Valicom’s telecom cost management software. Authenticity can be found in the integrity and ethical standards we live by as an unbiased, independent telecom expense management company. Memorable experiences flourish as we work closely with our clients and is evident in the record client satisfaction survey scores we receive every quarter. Solid enduring connections have been made with our clients, many of whom have been with us for 5 – 10 years, longer than many telecom expense management companies have been in business.
If you have not gone through the exercise of exploring and establishing your business values and communicating them on a regular basis with your staff, you may want to take the opportunity to do so. The benefits are many as you develop a rewarding, world-class culture that attracts best-in-class employees and creates deeply fulfilling client partnerships.
About the Author: Nancy Peckham
Nancy began her career in telecommunications in 1983 as an account executive with Republic Telcom, a regional long distance carrier. She was named district sales manager for the Wisconsin region in 1987 when Republic Telcom was acquired by Mid American Communications. She recognized a need for independent, objective telecommunications consulting which led her founding Valicom. Since its launch in 1991, Valicom has been a leader in providing telecom expense management solutions and serves enterprise and mid-market clients in a variety of industries and verticals across the U.S. Nancy earned a bachelor’s degree in psychology from the University of Wisconsin-Madison, founded and served as president of the Telecommunications Professionals of Wisconsin (TPW) from 1989-1992, and was executive vice president on the board of directors of the Society of Telecommunications Consultants (STC). Nancy is also a founding member and executive council chair of the Independent Telecommunications Expense Management Association (i-TEM).