You Can't Control What You Don't Measure

Have you ever heard the above phrase before? You may have, but you’re not aware of who said it. This is a quote from Thomas DeMarco. Thomas DeMarco has a BS degree in Electrical Engineering and a Master’s degree from Columbia. He started his career with Bell Labs, participating in the development of the first large scale electronic switching system. Structured financial controls, telecom rates, and telecom inventory are all a part of a system which has to be measured to be controlled. Controlling telecom expenses to achieve true telecom cost reduction is essential to any business.

However, to be able to actually control a process the process needs to be measured to obtain visibility and identify any variances. Once an inventory can be organized and a process defined then the foundation is in place to begin measurement and control ultimately resulting in telecommunications expense reduction. Try this concept in your organization. You might be surprised how “You can’t control what you can’t measure” can lead you to sound telecom expense reduction.

About the Author: Jeff Poirior

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.