Telecom Invoice Auditing
Managing and monitoring your telecom and wireless invoices are both key factors
in telecom
expense management.
To conduct business today, we know you need tools and you need technology. This
means telephones, mobile phones, pagers, expensive high-speed internet connections,
laptops with wireless capabilties, the list goes on and on. And, over time, the
list not only gets longer as new gadgets hit the market, but the number of people
within your organization
who needs these things goes up. All of that leads to complexity,
and complexity can lead to errors.
Telecom invoice auditing - why do you need it?
Forrester Research estimates that “billing errors average 5% to 12% of ongoing
telecom services budgets”. We would concur with that. In our 20+ years of
doing telecom invoice audits, we’ve found that over 35% of telecom invoices have some type of error.
And if you’re not watching for them, you don’t see them.
Clearview - our telecom expense management
software - is designed to automate getting telecom invoice
data into the system, and once it's there, help with reviewing the invoice for accuracy.
Things Identified During a Telecom Invoice Audit:
During the telecom invoice audit process, common issues can become visible, problems like:
-
3rd party billing
- Slamming & cramming
- Low and/or no usage lines
- Usage rate compliance
- Long-distance charges on local invoices
- Installation, termination & repair charges
Valicom can also help you set custom validation rules, so you can track your telecom
invoice
data the way you want.
Then, once the errors or overbillings are identified, the process
of working with your telecom vendor to recover that money can begin.
This enhanced visibility also allows you to evaluate if you're getting the best
deal for your various services and devices, or if you have more infrastructure than
you need. That can save money too!
Next Steps:
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